Shipping policy

1. Order Processing

Orders are processed after payment has been successfully received and verified.

Please allow 1–3 business days for order processing before shipment. Processing times may vary depending on product availability, order volume, holidays, or other operational factors.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation when available.

2. Shipping Destinations

We ship to eligible destinations supported by our shipping partners. Available shipping destinations and methods are displayed during checkout.

Shipping availability may vary depending on the product, destination, and carrier restrictions.

We reserve the right to cancel orders that cannot be shipped to the address provided, subject to applicable law.

3. Shipping Times

Estimated delivery times begin after an order has been processed and dispatched.

Order processing: 1–3 business days.
Estimated shipping time: 5–12 business days.
Estimated total delivery time: 6–15 business days.

These timeframes are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs clearance, weather, public holidays, and other circumstances beyond our reasonable control.

Some products or destinations may require additional delivery time.

4. Shipping Costs

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, package weight, dimensions, shipping method, and other relevant factors.

Any shipping promotions or free-shipping offers will be subject to the conditions displayed at the time of purchase.

5. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow additional time for tracking information to become active or update after shipment.

Tracking updates may be delayed while a package is being processed by the carrier or transferred between shipping facilities.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping details carefully before completing your purchase.

If you notice an error, contact customer support as soon as possible. Address changes cannot be guaranteed once an order has entered processing or has been shipped.

Additional shipping charges or delivery delays may occur when an address is incorrect or incomplete, where permitted by law.

7. Shipping Delays

Although we make reasonable efforts to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:

Severe weather or natural disasters.
Carrier disruptions or logistical delays.
Customs inspections and clearance procedures.
Public holidays and peak shopping periods.
Incorrect or incomplete delivery information.
Other unexpected transportation or operational issues.

We appreciate your patience when such delays occur. If your package appears to be significantly delayed, please use the available tracking information and contact customer support for assistance.

Nothing in this section limits any rights you may have under applicable law.

8. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, please check your delivery location, mailbox, household members, neighbors, or any designated safe place.

You may also contact the shipping carrier to request additional delivery information.

If your package remains missing, contact customer support so the situation can be reviewed.

Lost-package claims and any available resolution will be handled in accordance with applicable law and the circumstances of the shipment.

9. Damaged Packages

If your order arrives visibly damaged, we recommend taking photographs of the package and its contents before discarding the packaging.

Please report the issue promptly and provide your order number along with any supporting photos or videos.

We will review the information and determine the appropriate next steps in accordance with applicable law and any relevant product protections.

10. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Responsibility for these charges will depend on the shipping arrangement and applicable law. Any additional charges payable by the customer should be disclosed where required.

Customs processing may also affect delivery times.

11. Order Changes and Cancellations

If you need to change or cancel an order, please submit your request as soon as possible.

Requests can only be accommodated if the order has not progressed beyond the stage at which changes are possible.

Once an order has been dispatched, it may no longer be possible to modify or cancel the shipment. Any cancellation rights provided by applicable law remain unaffected.

12. Final Sale Policy

All sales are final, subject to applicable law and any rights or remedies that cannot legally be excluded.

Shipping delays or delivery estimates do not automatically guarantee a refund or cancellation, but this policy does not override any mandatory rights relating to non-delivery, defective products, or other protected consumer claims.

Please review the product details and shipping information carefully before placing your order.